Policies

 

All prices are listed in Canadian funds 

Shipping

Flat rate for Canada - $13

Flat rate for BC only - $12

USA & International - Exact shipping, calculated after you place your order on location and weight

Local pick up - please email us to arrange a time - blackrabbitfabric@gmail.com

We try our best to get your order out the door in a day or two.  Sometimes life happens and this may be delayed due to high volume of orders or shortages.  We will keep you posted if this occurs.

Lettermail - 2 pack of kam snaps, labels or a .5m is all that will work.  No insurance or tracking is available on this option and we will not be held responsible for lost or stolen packages.  Please email us for this option.

Flaws

When your order arrives, check it out to make sure its correct.  If not let us know within 7 days so we can fix this.  Once the fabric has been washed/cut/sewn, it is now yours and nothing will be done on our end if you later discover a flaw.

Our materials are printed with reactive dye digital.  With this style of printing small flaws due occur.  We use the dime rule, anything larger than a dime will be put into the seconds bin, anything under is considered ok.   White dots can also occur with this style of printing and is not considered a flaw.  

Marks/Streaks/Holes within 5" of each salvage can be normal with knits and are not considered a flaw.

If you receive a cut that has a larger flaw at one end, please measure your fabric.  Often we will add extra to this and leave the flaw on the cut.

We do offer a 7 day return policy on new, unused, unwashed material, the buyer is responsible in sending it back.  Any materials that have been washed/used are nonrefundable.

Washing

Replacement/refunds will not be sent out on any washed fabrics that have faded/bleed/shrunk ect.  There are too many variables that play a role in these issues such as: water temp, water, detergent, wash cycle routine, dryer ect. 

We do test wash all material in cold water, with retayne and and colour catcher as well as a unscented gentle detergent.

Black/dark fabrics - these need extra care.  To prolong life and avoid fading, wash in cold and hang to dry.

Recommended washing -

Wash in cold

Use Retayne and a colour catcher on your first wash

Hang to dry or low temp

No bleach or fabric softener

Business Hours

We are a husband/wife team with 2 small children.  Family time is very important to us so we do stick to a Monday-Friday work days.  Emails and shipping will only happen during this time.

Combine/Shared Shipping/Holding Orders

Holding orders is never a problem and there is no charge or time length to do so.  Please choose the shipping option "Hold this order, I will be adding more."

Shared shipping with a friend - no problem!  You have 2 options:

- you place both orders

-you both place separate orders but the shipping address on both is to the same address.  1 party must pay the shipping

Combine multiple orders from 1 person - Choose the hold option and let us know when your ready to ship.

EMT

Please send payment within 24hrs to:

blackrabbitfabric@gmail.com

Discount Codes

Codes must be used at the time of purchase.  Retroactive is not an option.

Fat Halfs

Leave us a note on your order, we will do our best to make it happen!

 

Happy sewing!