All prices are listed in Canadian funds
Shipping
Flat Rate - $15
USA flat rate - $25
Free Shipping on orders over $200 for Canada only
Local pick up - Tuesday to Friday from 9-4. Saturday10-2
Closed Sunday, Monday, long weekends and all Holidays
#103-1475 Fairview Road, Penticton
250.770.0334
We try our best to get your order out the door in a day or two. Sometimes life happens and this may be delayed due to high volume of orders or shortages. We will keep you posted if this occurs.
Lettermail
2 pack of kam snaps, labels or a .5m is all that will work. No insurance or tracking is available on this option and we will not be held responsible for lost or stolen packages. We only accept EMT as a payment for for lettermail. Please email us for this option - blackrabbitfabric@gmail.com
Flaws
When your order arrives, check it out to make sure its correct. If not let us know within 7 days so we can fix this. Do not wash/cut/use the fabric until a resolution has been made. Once the fabric has been washed/cut/sewn, it is now yours and nothing will be done on our end if you later discover a flaw.
Our materials are printed with reactive dye digital. With this style of printing small flaws due occur.
We use the dime rule, anything larger than a dime will be put into the seconds bin, anything under is considered ok. White dots can also occur with this style of printing and is not considered a flaw.
Marks/Streaks/Holes within 5" of each salvage can be normal with knits and are not considered a flaw. This also applies to the dime rule.
If you receive a cut that has a larger flaw at one end, please measure your fabric. Often, we will add extra to this and leave the flaw on the cut.
Refunds
Material, books, patterns and used items are nonrefundable.
Clearence items are final sales.
Colour Variances
Colours will show different on different screens, and we cannot guarantee that the fabric in real life will match the colours on your screen. We do our best to capture the colours and detail. If you need further help with photos or colour matching please reach out to us for help - blackrabbitfabric@gmail.com
We do highly recommend purchasing a colour card to help with product matching.
Washing
Replacement/refunds will not be sent out on any washed fabrics that have faded/bleed/shrunk ect. There are too many variables that play a role in these issues such as: water temp, water, detergent, wash cycle routine, dryer ect.
We do test wash all material in cold water, with retayne and and colour catcher as well as a unscented gentle detergent.
Black/dark fabrics - these need extra care. To prolong life and avoid fading, wash in cold and hang to dry.
Recommended washing -
Wash in cold
Use Retayne and a colour catcher on your first wash
Hang to dry or low temp
No bleach or fabric softener
Business Hours
Tuesday-Friday 9-4
Saturday 10-2
Emails and shipping will only happen during this time.
EMT
Please send payment within 24hrs to:
blackrabbitfabric@gmail.com
Discount Codes
Codes must be used at the time of purchase. Retroactive is not an option.
Fat Halfs
Leave us a note on your order, we will do our best to make it happen!
Continuous Cuts
We will always do our best to insure a continuous cuts of fabric. If we are unable to, we will contact you first. Orders over 5m will be cut into 5m pieces.
Happy sewing!